Return & Refund Policy – Crystalline.pk
At Crystalline.pk, we value your trust and want you to be fully satisfied with your purchase. Our Return & Refund Policy is designed to ensure a smooth and fair process for our customers.
1. Eligibility for Returns
You may request a return if:
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You received the wrong product.
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The product was damaged or defective upon delivery.
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The product is unused, unopened, and in its original packaging.
2. Timeframe
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Return requests must be made within 7 days of receiving your order.
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After 7 days, we cannot accept returns or refunds.
3. Non-Returnable Items
We cannot accept returns on:
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Used or opened items
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Customized or special-order products
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Items purchased on clearance/sale (unless damaged on delivery)
4. Return Process
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Contact our support team at support@crystalline.pk or WhatsApp at [Insert Contact Number] with your order details.
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Share clear photos/videos of the product and packaging for verification.
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Once approved, you may ship the product back to our address (return shipping costs are the buyer’s responsibility unless it was our mistake).
5. Refunds
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Refunds are processed after the returned product is inspected and approved.
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Refunds will be issued via the original payment method or as store credit (based on your preference).
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Processing time: 5–10 business days after product inspection.
6. Exchanges
If you prefer, you may request an exchange instead of a refund for eligible products.
7. Contact Us
For return or refund requests, please contact:
📞 WhatsApp/Phone: +92 323 0909121
🌐 Website: https://crystalline.pk